Privacy Policy

At Harbour & Hound, we take your privacy seriously. This policy explains what information we collect, why we collect it, and how we keep it safe.

What data we collect

We collect information you provide directly to us when you use our website:

• Contact Forms: When you send us a message, we collect your name, email address, and the content of your enquiry.
• Newsletter: When you sign up for our updates, we collect your email address.
• Purchases: When you buy treats or subscriptions, we collect your name, email, and delivery details. Please note that payment processing is handled securely by Stripe; we do not store your full credit card details on our systems.

How we use your data

We use your information to:

• Respond to your enquiries and support requests.
• Process and fulfil your orders.
• Send you updates if you have opted into our newsletter.

Third-party services

We use trusted third-party services to run our business:

• Stripe: Processes your payments securely.
• WorkSimpler: Our platform provider, which hosts our website and stores the data you submit through our forms and checkout.

Data retention

We keep your information only for as long as necessary to fulfil the purposes for which it was collected, such as managing your orders or responding to your messages, or as required by law.

Your rights

You have the right to access, correct, or request the deletion of the personal data we hold about you. If you would like to exercise these rights, please contact us using our contact form.

Updates to this policy

We may update this policy from time to time. Any changes will be posted on this page. This policy was last updated on 25 September 2026.